Firstsource is hiring Associate / Sr Associate (Email & Chat Support) in Bangalore a full-time role for graduates or undergraduates with 2+ years experience, offering a chance to work with global Fortune 500 clients and build a career in customer support.
🌟 About Firstsource
Firstsource Solutions is a global leader in Business Process Management (BPM), serving 100+ top brands across the US, UK, Philippines, India, and Mexico. With a strong presence in Healthcare, Telecom, Media, Banking, Financial Services & Insurance, Firstsource is known for driving efficiency, innovation, and customer satisfaction through its rightshore delivery model.
📍 Location: Bangalore, Karnataka
📝 Requisition ID: 8742
📅 Posted on: Sep 8, 2025
🧑💻 Job Role: Associate / Sr Associate – Email & Chat Support
Job Type: Full-Time | Department: Operations | Reporting To: Team Leader
You’ll act as a frontline brand ambassador, delivering prompt, professional support to customers via email and chat. This role demands empathy, problem-solving skills, and a passion for customer service.
⚡ Key Responsibilities
- Respond to customer queries via email & chat
- Resolve product, billing, and service issues quickly
- Escalate complex cases to relevant teams
- Maintain SLAs, quality standards, and compliance
- Document customer interactions accurately
- Collaborate across teams and share feedback for process improvement
Aslo Check: https://3dhealthstudy.org/
🎯 What You’ll Need
- Education: Graduates (freshers) or Undergraduates with 2+ years experience
- Skills: Strong English communication, customer-first mindset, patience, adaptability
- Familiarity with CRM/ticketing tools is a plus
- Ready to work in 24/7 shifts (including weekends & holidays)
Check here: Apply